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Privacy Policy

Last updated: January 9, 2026

CLIA — A product of Frontiercodes LLC

This Privacy Policy describes how Frontiercodes LLC ("Frontiercodes", "we", "us", "our") collects, uses, stores, and protects information in connection with CLIA, a multi-channel AI agent SaaS platform developed and operated by Frontiercodes.

By using CLIA, you agree to the practices described in this Policy.

1. Who we are

CLIA is a product owned by Frontiercodes LLC, a technology company that provides backend infrastructure for conversational AI agents (chat, voice, and other channels).

Frontiercodes acts as a technology provider, not as the operator of the customer's content or business.

2. Information we collect

2.1 Account information

  • First and last name
  • Email address
  • Company or organization
  • Authentication credentials (JWT, hashed API keys)

2.2 Billing information

  • Stripe customer and subscription identifiers
  • Payment history, top-ups, and usage
  • Plan information

Frontiercodes does not store full card details. Payments are processed by Stripe.

2.3 Usage information

  • Chat conversations
  • Voice call metadata (duration, status, costs)
  • AI tokens consumed
  • Technical logs, metrics, and analytics

2.4 Data processed by AI agents

  • Messages sent to agents
  • AI-generated responses
  • Information obtained via RAG from sources configured by the Customer

Frontiercodes acts as a data processor, while the Customer is the data controller.

3. How we use information

We use information to:

  • Operate and maintain CLIA
  • Authenticate users and protect accounts
  • Process payments and usage
  • Calculate costs, margins, and billing
  • Generate reports and statistics
  • Send operational notifications and alerts
  • Comply with legal obligations

We do not use customer data to train our own AI models.

4. Third-party integrations

CLIA integrates with external services such as:

  • Stripe
  • Twilio
  • OpenAI or other AI providers
  • Google Calendar
  • SendGrid / SMTP
  • n8n

Each provider is governed by its own privacy policy. Frontiercodes only shares the minimum data necessary to operate the service.

5. Security

Frontiercodes implements reasonable security measures, including:

  • API key hashing (bcrypt)
  • JWT authentication
  • Multi-tier rate limiting
  • HTTPS and encryption in transit
  • Tenant data separation

However, no system is completely infallible.

6. Data retention

  • Data is retained while the account is active
  • Deactivated accounts may be retained for up to 30 days
  • Some records may be retained for legal or accounting reasons

7. User rights

Depending on jurisdiction, a user may:

  • Access their data
  • Request correction or deletion
  • Limit or object to processing
  • Request portability

8. End users

CLIA customers are responsible for informing their own end users about the use of AI agents. Frontiercodes does not maintain a direct relationship with those end users.

9. International transfers

Data may be processed on servers located in the United States or other countries.

10. Changes

This Policy may be updated at any time. Continued use of CLIA implies acceptance.

11. Contact

Frontiercodes LLC